Service Terms & Policies | Trusty Clean Co.

Last updated October 22, 2026

Estimates and pricing

Your estimate is free. It’s based on what you tell us about your home: its size, the type of cleaning, and any add-ons.
Before we start, we walk through the home with you and confirm the scope and the price. If the home needs more work than we planned for, we’ll tell you the new price before we begin, and you decide whether to go ahead.
Homes outside Bellingham may have a travel fee. It’s always shown in your estimate.

You get a reminder text the evening before your cleaning and a text when we’re on the way.
You can reschedule or cancel for free with at least 24 hours’ notice.
Cancellations with less than 24 hours’ notice have a $50 fee.
Recurring cleaning is every 2 or 4 weeks. The same 24-hour notice applies to each visit. To change, pause, or stop recurring visits, let us know at least 24 hours before your next visit.
If we ever need to reschedule, for example because of illness or unsafe roads, we’ll tell you as early as we can and find a new time with you.

You don’t need to be home. If you won’t be there, we’ll set up how to get in when you book, like a door code, lockbox, or key. We keep access details private and use them only for your cleanings.
Tell us about pets when you book so we can plan around them.
We bring our own cleaning products and equipment, including a HEPA-filter vacuum. If you’d like us to use a product you prefer, just let us know.
We clean interior windows, sills, and tracks as an add-on. We don’t clean exterior windows.
We may pause or stop work if conditions aren’t safe, and we’ll talk with you about next steps.

If anything was missed, tell us within 48 hours of your cleaning and we’ll come back and make it right, free.

We may take before-and-after photos of the areas we clean, for our records and to show you the results.
We never post photos of your home publicly without your permission.
How we handle photos and other information is explained in our privacy policy.

If we change these terms, we’ll post the new version here with a new date. The terms you agreed to when you booked apply to that booking.

Questions? Send us a message through our free estimate form and we’ll reply within one business day.